Our products are carefully selected, quality checked by hand and come within a closed box with a use by date. Opened products cannot be returned due to hygiene reasons. We kindly ask for your understanding.

Complaints/faulty item:

If you receive a faulty or damaged product, or a package which is past its use by date, this may only be returned in its original packaging. Sale items are not usually eligible for a refund unless faulty.

What to do if you want to return:

We hope that your item reaches you in perfect condition and that you are very happy with it. If however an item arrives to you and it is faulty, please email us at hello@theswedishglow.com according to the instructions below.

• You have 14 days from the delivery date to let us know that you would like to return an item.
• Please send us an e-mail at hello@theswedishglow.com, with a note of your order number to tell us you would like to make a return. Photographs are also helpful if you can provide them. For eligible faulty items will arrange for a refund or exchange.
• After receiving our instructions, please make sure to put the item back in the original packaging and send it safely and with the correct postage to the address you received from us by e-mail.
• Please note, we are unable to pay the postage cost for a returned item, unless faulty and we recommend that you use a recorded delivery service as we are not be able to process a return that doesn’t reach us safely in the post.

Within 14 days of receiving your return we will send you an email to confirm your return has been received and your refund will processed. Your refund will be credited back via the original method of payment. Please allow up to 14 days for your refund to appear on your bank statement.

For any questions about returns, please email us at hello@theswedishglow.com.