Terms and conditions for use of the website

The website is owned and operated by The Swedish Glow, Bernsedijk 2 5318 LE, Bern, The Netherlands.

All names, brands, trademarks and logos on the website are the property of The Swedish Glow.
All names, brands, trademarks and logos are protected by copyright and can only be used with permission from The Swedish Glow.
The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of The Swedish Glow or their associated companies and partners.

Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from The Swedish Glow. The Swedish Glow makes no warranties regarding the accuracy of the information on the website.
However, you are always welcome to contact us, if you find incorrect information on the website. The Swedish Glow is entitled to change the content of the website at any time without preceding notice.
If the website links to a third party website, The Swedish Glow makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Terms and conditions for sales

The below terms and conditions apply to all deliveries from
The Swedish Glow, Bernsedijk 2 5318 LE, Bern, The Netherlands

1. Conclusion of contracts
   The Swedish Glow reserves the right to claim that prices have been misprinted on theswedishglow.com.
   A final and binding agreement between you and The Swedish Glow has been concluded when your order has been accepted by The Swedish Glow.
   The Swedish Glow will send an order confirmation to you by email when the order has been accepted and the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation.
   You are only allowed to purchase products at theswedishglow.com if you are a consumer, i.e. not a business customer.
2. Prices and payment
   All prices are stated inclusive of Dutch VAT. The applicable price is the one stated on theswedishglow.com in respect of the relevant product on the date of placing the order.
   Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
   We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.
   You may want to contact your local customs office for further information. All orders are sent from The Netherlands.
   When ordering products at theswedishglow.com an amount may be added in payment of shipping costs depending on the order value.
   The Swedish Glow reserves the right to amend prices, fees and/or other costs stated on theswedishglow.com at any time e.g. due to changes in VAT-rates or other public fees and charges or increase in cost level.
3. Delivery
   The Swedish Glow reserves the right to exclude persons from purchasing at theswedishglow.com.
   Furthermore, The Swedish Glow has no obligation to deliver items which are out of stock.
   The Swedish Glow will usually accept the order and ship the order within 1-3 business days. The Swedish Glow cooperates with PostNL, DHL, DPD, and UPS.
   The usual time of delivery is 1-5 business days calculated from the order date, but this will vary from country to country.
4. Right of withdrawal
   You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts.
5. Return Policy
   When shopping at theswedishglow.com, you, as an online customer, have 14 days to return your order, starting from the day you receive it.
   In the event that the period expires on a holiday, Saturday, Constitution Day, on 24 December or 31 December, you may withdraw from the contract on the following weekday. You can only exchange your online purchase by returning the goods to our warehouse. It is not possible to return an item to one of the selling points.
6. How do you withdraw from the contract?
   Before expiry of the cooling-off period, you must return the items received to The Swedish Glow.

   Withdrawal from the contract will be deemed in due time if, before expiry of the period, you have handed over the items to the postal services or other services having undertaken to be in charge of the dispatch of the items to The Swedish Glow.

   If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have handed over the items to the postal services, etc., for the purpose of dispatch.

   Unless otherwise agreed, you must pay the costs incidental to the return of the items (postage/freight).
   If The Swedish Glow, according to the contract, has made replacement delivery due to the circumstance that the relevant item could not be delivered in its entirety, the costs incidental to the return of the items must, however, be paid by The Swedish Glow.

   The Swedish Glow’s name and address where to the items must be returned:
   Please return the items to:
   The Swedish Glow, Bernsedijk 2 5318 LE, Bern, The Netherlands

   You may also withdraw from the contract by not receiving the items or failing to pick up the items at the post office, etc.

7. Conditions for withdrawal from the contract
   A general condition is that you can return the items in essentially the same state and volume they were in upon your receipt.If this demand is not met, a significant decrease of value of the item will happen.
8. Notification in case of non-conformity of items
   Any errors or defects in the item received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases, you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.
9. Liability
   The Swedish Glow is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, The Swedish Glow is relieved from performance of its obligations.

   The Swedish Glow ‘s liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above, limited to an amount equal to the price of the item purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis hereof and includes claims based on acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages.

   The Swedish Glow assumes product liability vis-a-vis consumers under applicable law without any limitations.

10. Complaints
    If you have a complaint about an item you can contact us via hello@theswedishglow.com.
11. Personal information
    We process your personal information strictly for the purpose of fulfilling the order.